BigTree Furniture L.L.C. (“Bigtree,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or interact with us through other platforms.

By using our website or providing your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information you provide directly: such as your name, email address, phone number, billing/shipping address, and payment details when you place an order, create an account, or contact us.
• Usage and technical information: including IP address, browser type, device information, and site activity, collected through cookies and similar technologies.
• Communications: information you provide when contacting customer service, subscribing to newsletters, or responding to surveys.

How We Use Your Information

We use your information to:

• Process and fulfill orders, returns, and payments.
• Communicate with you regarding purchases, updates, and promotions.
• Provide customer support and improve our services.
• Personalize your browsing experience and deliver relevant marketing.
• Comply with legal, regulatory, or contractual obligations.

Information Sharing

We may share your personal information in the following circumstances:

• Service Providers: with trusted third-party vendors who assist with payment processing, shipping, data storage, marketing, and other business functions.
• Legal Requirements: when necessary to comply with law, enforce our terms, or protect the rights and safety of Bigtree, our customers, or others.
• Business Transactions: in the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and enhance your shopping experience.
• Analyze site performance and usage.
• Deliver relevant advertisements and promotions.

You can manage cookie preferences through your browser settings, though some features of our site may not function properly if cookies are disabled.

Data Security

We maintain reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no system or method of internet transmission is 100% secure, and we cannot guarantee absolute protection.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Privacy

Our website is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Your Rights

Depending on your location, you may have rights to:

• Access, update, or correct your personal information.
• Request deletion of your information (subject to legal or contractual requirements).
• Opt out of marketing communications by clicking “unsubscribe” in our emails or contacting us directly.

To exercise your rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on this page with a revised “Effective Date.”

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at online@bigtree-group.com or give us a call at +971 4 3413334