At BigTree, we strive to provide a seamless and reliable delivery experience within the UAE. Our logistics team ensures that your order arrives safely and on time.

Delivery Areas

Currently, we deliver exclusively within the United Arab Emirates.

 

Delivery Timelines

• All orders are delivered within 5–10 business days, excluding Fridays and major public holidays.
• Lead times: Some products may have specific lead times due to customization or availability. When applicable, the lead time for these products will be added on top of the standard delivery time.
• Delivery times may vary slightly based on product availability or logistical constraints.

Shipping Methods

• Standard Delivery: All orders are delivered directly to your address. Our team ensures safe handling of all items, from furniture to smaller home accessories.

Shipping Charges

• All delivery costs within the UAE are included in the price of product.
• If you prefer to arrange your own delivery, please contact us in advance. Handling fees may apply.

Payment Information

We accept payments via Credit and Debit Card. All payments are processed securely.

 

Undeliverable Shipments

• If a delivery cannot be completed, we will contact you to reschedule.
• Re-delivery may incur additional charges if the failure was due to incomplete or incorrect delivery information.

Contact Us

For questions about your order or delivery, please reach out at online@bigtree-group.com or give us a call at +971 4 3413334